Milani Oil Change

Milani Oil Change Management System

Professionalizing auto service centers through smart digital design — from paper chaos to seamless operations.

ROLELead Product Designer

PLATFORMWeb App

INDUSTRYAutomotive

GOALDigitize Ops

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Project Overview

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A complete digital transformation for auto service centers

Milani Oil Change Management System was designed to replace the fragmented, manual workflows that plague independent auto service centers. Technicians were recording services on paper, reminders were missed, and customer history was practically untrackable. The goal was to deliver a modern, intuitive web application that consolidates service recording, customer management, automated reminders, and business analytics — all in one place.

ROLELead Product DesignerEnd-to-end ownership

PLATFORMWeb AppDesktop + Mobile

INDUSTRYAutomotiveOil Change Center

GOALDigitize OpsReplace paper system

Project Problem

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Manual processes were costing time, money, and customers

Independent oil change centers in Iran operate with little-to-no digital infrastructure. Each visit relies on paper forms, verbal communication, and the technician's memory. This results in lost revenue, poor customer experience, and zero business intelligence.

Service records written by hand — illegible, easy to lose

No unified customer database or vehicle history

Oil change reminders sent manually or not at all

Staff scheduling was done via phone calls and spreadsheets

Zero insight into business performance or customer retention

Stakeholder Needs

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What vehicle owners actually want

Through discovery interviews with 6 service center owners, four critical need areas emerged.

Customer & Vehicle Management

A searchable database of all customers with their vehicles, contact details, and service preferences — accessible in seconds.

Service History

Full timestamped log of every service performed, with oil brand, filter type, mileage, and technician notes.

Staff Management

Assign technicians to services, track their workload, and manage shifts without phone calls or paper rosters.

Marketing Tools

Segment customers by last visit date or oil type and send targeted SMS reminders to bring them back.

Customer Needs

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What vehicle owners actually want

Surveying 40 vehicle owners revealed clear expectations that no center was currently meeting.

Automatic oil change reminders via SMS before the next service is due

A clear, readable history of all past services and what was done

Memory of preferred oil brand and type — no re-explaining every visit

Estimated cost and time transparency before the service begins

Digital receipt or service summary after each visit