Milani Oil Change
Milani Oil Change Management System
Professionalizing auto service centers through smart digital design — from paper chaos to seamless operations.
Project Overview
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A complete digital transformation for auto service centers
Milani Oil Change Management System was designed to replace the fragmented, manual workflows that plague independent auto service centers. Technicians were recording services on paper, reminders were missed, and customer history was practically untrackable. The goal was to deliver a modern, intuitive web application that consolidates service recording, customer management, automated reminders, and business analytics — all in one place.
Project Problem
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Manual processes were costing time, money, and customers
Stakeholder Needs
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Customer & Vehicle Management
A searchable database of all customers with their vehicles, contact details, and service preferences — accessible in seconds.
Service History
Full timestamped log of every service performed, with oil brand, filter type, mileage, and technician notes.
Staff Management
Assign technicians to services, track their workload, and manage shifts without phone calls or paper rosters.
Marketing Tools
Segment customers by last visit date or oil type and send targeted SMS reminders to bring them back.
Customer Needs
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Design Process
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RESEARCH
Competitor analysis and user interviews
Analysis
Identifying essential features and pain points
Wireframing
Low-fidelity designs focused on simplicity
UX/UI Design
High-fidelity mockups, design system, component library
Testing
Usability testing with real technicians and owners
Handoff
Developer specs, annotation, interactive prototypes
The Solution
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Build Fast & Scalable Interfaces
[01]Log a complete service — vehicle, oil type, filter, mileage, technician — in under 45 seconds. Smart autofill pre-populates returning customers' data.
Smart Reminder System
[02]Automated SMS reminders sent at configurable intervals before the next oil change is due. Customizable per customer and vehicle type.
Vehicle Service Timeline
[03]A chronological, visual timeline of every service per vehicle. Technicians see the full picture instantly — no digging through paper archives.
Customer Segmentation & SMS
[04]Segment customers by last visit, oil brand, or location and run targeted marketing campaigns directly from the dashboard.
Key Screens
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Learning & Reflections
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Context-first research pays off
Spending two full days in actual service centers before writing a single user story completely changed my initial assumptions about what technicians needed.
Speed Is the Core Value Proposition
Spending two full days in actual service centers before writing a single user story completely changed my initial assumptions about what technicians needed.
SMS over app notifications
Most vehicle owners in Iran don't download apps for a single service center. SMS reminders had dramatically higher reach and response rates than any in-app notification ever could. Designing for the right channel matters more than designing the notification itself.
Localization is not translation
Adapting the system for Iranian auto service culture meant rethinking vehicle databases, oil brand selections, and calendar systems — far more than just translating the UI.
Next Project
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Product Designer
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