Saeed Shahmanzari
Saeed Shahmanzari
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Saeed Shahmanzari
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Custom E-commerce Management Platform

Custom E-commerce Management Platform

E-commerce CMS Platform

A modern, intuitive, and powerful online store management system designed for seamless e-commerce operations.

ROLELead Product Designer
PLATFORMWeb App
INDUSTRYE-commerce
TIMELINE3 Months
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Project Overview

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01

The real problem wasn't missing features — it was the wrong complexity.

Store owners and internal sales teams were managing products, combos, and orders across tools that were never designed for them. WooCommerce was too technical. Custom spreadsheets were too fragile. What they needed wasn't more power — it was the right power, in a form they could actually use every day.

A complete digital transformation for auto service centers
ROLELead Product DesignerEnd-to-end ownership
PLATFORMWeb AppDesktop
INDUSTRYE-commerceCustomers
GOALCustom E-commerceonline store management system

Project Problem

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Outdated and overly complex E-commerce platforms failing to meet modern project needs

Most e-commerce management tools make one of two mistakes: they're either too simple and force workarounds, or too complex and get abandoned. The businesses we spoke with were stuck in the middle — using powerful platforms like WooCommerce but relying on Excel sheets alongside them just to manage combos and track product requests.The gap wasn't technical. It was experiential.
Overly complex and cluttered interfaces
Steep learning curve for non-technical users
Difficulty managing products, combos, and custom workflows
Inconsistent design and lack of proper design system
Slow performance and high maintenance

Stakeholder Needs

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03
What project and business owners actually needed
Through discussions with project owners and business owners, several critical needs emerged.

Clean & Lightweight CMS

A clean, lightweight, and easy-to-use system focused on essential features without unnecessary complexity.

Business-Specific Tools

Strong support for key business functionalities such as product requests and combo (bundle) management.

Professional Design System

A complete Design System with design tokens to ensure visual consistency, maintainability, and future scalability.

Fast & Intuitive Admin Interface

A fast, modern, and highly intuitive admin panel suitable for both developers and non-technical clients.

Balanced Simplicity & Flexibility

Reduced complexity while maintaining the flexibility and customization needed for different projects.

High Performance & Scalability

Excellent speed and performance that can easily scale as projects grow in size and complexity.

Customer Needs

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04
What store owners and managers actually wanted
Surveying E-commerce experts and end clients revealed clear expectations that no center was currently meeting.
Easy and fast content creation and management without needing technical expertise
Straightforward tools for product management and inventory
Simple and flexible combo (bundle) creation for products
Efficient system for handling product requests and orders
Clean, modern, and consistent interface
Minimal learning curve with fast performance and intuitive navigation

Design Process

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05

RESEARCH

Competitor analysis and user interviews

Analysis

Identifying essential features and pain points

Wireframing

Low-fidelity designs focused on simplicity

Custom Design System

User interviews, competitor analysis, field observation

UX/UI Design

Modern interface using a complete Design System and design tokens

Testing

Usability testing with developers and end users

Handoff

Design System documentation and token-based specifications

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  1. RESEARCH

    Competitor analysis and user interviews

  2. Analysis

    Identifying essential features and pain points

  3. Wireframing

    Low-fidelity designs focused on simplicity

  4. Custom Design System

    User interviews, competitor analysis, field observation

  5. UX/UI Design

    Modern interface using a complete Design System and design tokens

  6. Testing

    Usability testing with developers and end users

  7. Handoff

    Design System documentation and token-based specifications

The Solution

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06
Six Key Pillars That Transformed Store Managemen

Intuitive Product & Catalog Management

[01]

A clean and fast interface for adding, editing, and organizing products — with smart categorization, bulk actions, and a streamlined media upload experience that works for both technical and non-technical users.

Flexible Combo & Bundle Builder

[02]

A dedicated flow for creating product combos and bundles with custom pricing rules, availability conditions, and dependency logic — designed to handle real business complexity without exposing it to the user.

Smart Order Management System

[03]

A centralized order panel with real-time status tracking, filtering by priority and state, and clear action flows for processing, updating, and resolving orders efficiently.

Product Request Workflow

[04]

A structured system for managing incoming product requests — from submission to approval — with clear status indicators and role-based visibility for both store owners and internal sales teams.

Analytics Dashboard & Reporting

[05]

An at-a-glance dashboard showing key store metrics — sales performance, order trends, and product activity — designed to support quick decisions without requiring data expertise.

Consistent Design System & Component Library

[06]

A complete Design System built with design tokens, ensuring visual consistency across all screens and enabling faster, more reliable handoff to the development team.

Key Screens

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07
Designed for clarity and speed
Each screen was refined through three rounds of usability testing with actual service center staff.
Build Fast & Scalable Interfaces
Create Complex Interactive Systems
Deliver Pixel-Perfect & Responsive Design
Deliver Pixel-Perfect & Responsive Design 1
Deliver Pixel-Perfect & Responsive Design 5
Deliver Pixel-Perfect & Responsive Design 6
Deliver Pixel-Perfect & Responsive Design 6
Deliver Pixel-Perfect & Responsive Design 6
Deliver Pixel-Perfect & Responsive Design 6
Deliver Pixel-Perfect & Responsive Design 6
Deliver Pixel-Perfect & Responsive Design 6
Deliver Pixel-Perfect & Responsive Design 6
Deliver Pixel-Perfect & Responsive Design 6
Deliver Pixel-Perfect & Responsive Design 6
Deliver Pixel-Perfect & Responsive Design 6

Learning & Reflections

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08
01

Simplicity Over Feature Overload

Designing a lightweight E-commerce platform taught me that removing unnecessary features is often harder — and more valuable — than adding new ones. Users adopted the system faster precisely because it didn't overwhelm them.

02

Design System as a Foundation, Not an Add-on

Building a complete Design System with design tokens from day one dramatically reduced inconsistencies and made handoff to developers significantly smoother and faster.

03

Understanding Business Logic Before Designing UI

Features like combo/bundle management and product requests required deep understanding of how store owners actually think and operate. Jumping into UI without that context would have led to the wrong solutions

04

Combo Logic Is Harder to Design Than It Looks

Bundle and combo creation involved many edge cases — pricing rules, availability, dependencies between products. Mapping these flows clearly before jumping into UI saved significant rework.

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